Regional Acceptance Complaints and Reviews

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Regional Acceptance
Main address: 1420-B E. Firetower Road 27858 Greenville NC
(866) 644-7687, (877) 722-7299, 1-866-644-768, (888) 761-8685, customersupportservices@regacc.com
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  • Sep 23, 2013
  • Auto Financing
  • Suzuki Forenza
  • 3
  • 115

I should have made my final payment this month on a 66 month loan. I find out there is 2185 remaining. According to the rep I have 986 in per diems carried from 2008 on two late payments. He cannot calculate or detail how the amount got to be this high or why it never stated this a past due on my monthly bills. Nothing you can do though...they just scammed me for 2k extra dollars. In the... Read more

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  • Jul 23, 2013
  • Auto Financing
  • Killeen, Texas
  • Automatic Payments
  • 1
  • 203

Being that my husband and I are both Soldiers in the Army, we mostly have all our bills set up on automatic payments either through our bank or through the billing agency. Our problems started back in 2011 when we deployed to Iraq. We contacted Regional Acceptance and requested automatic payments to be taken out and gave them our account information. We thought we were good. With both of us... Read more

Was this review helpful? 4 0

  • Jul 18, 2013
  • Auto
  • Philadelphia, Pennsylvania
  • Harrassment
  • 1
  • 167

I had surgery in april and i been very sick i have been working on getting this car paid off but RAC have the most rude inconsiderate employees ever i have gotten spoken to as if i was a dog by them theY have my info i never run nor hide from them i stay in contact with them to stay in good graces but it was to a point that i had to get my number changed because if the phone calls having a loan... Read more

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  • Jul 16, 2013
  • Finances
  • Repossessed Car
  • 6
  • 335

I have been sick alot lately and had problems getting my car payment paid... Needless to say I got behind on payments.. Tow truck showed up at my house, took my car, while I was on the phone with Regional.. Of course, they put me on hold, knowing they would leave.. Then instead of accepting the past due amt., they informed me the only way I could keep my car was to pay the pay-off.. She said it... Read more

Was this review helpful? 3 3

  • Jul 15, 2013
  • Auto Financing
  • Unauthorized Charges
  • 1
  • 177

I have a charged off Acct with Rac & want to pay of to receive the vehicle title. I've been sent to a company Tate & Kirlin who does collections for them. They have agreed to a settlement amount I can live with but I'm still scared to send $$$ how can I be assured this payment is going to settle this in full and clear so I can receive my title? Any one been there? Please let me know... Read more

Was this review helpful? 1 0

  • Jul 05, 2013
  • Service Centers and Customer Services
  • Harassing Phone Calls
  • 3
  • 185

We continue to get collection calls on a vehicle we relinquished to you. We will never pay the difference in this account. Your collection agency is calling me at work which is against the law. You need to stop them before I hire an attorney to sue you for harassment. The number they are calling from is 904-562-6655.It violates our rights for you to call us at work. If this does not stop I... Read more

Was this review helpful? 1 2

  • Jun 18, 2013
  • Auto Financing
  • Warwick, Rhode Island
  • Vehicle Payment
  • 1
  • 147

I called to get an address to pay a vehicle off...not only was the rep. rude and ignorant, but she REFUSED to give me the physical address so i can make an overnight payment. she tried to tell me they only have a po box. i asked to speak to her manager, and mysteriously we were disconnected. i called back to speak to another manager, and the rep told me she was to busy but i could write her a... Read more

Was this review helpful? 1 0

  • May 21, 2013
  • Auto Financing
  • Repossessed Car
  • 1
  • 248

RAC repossessed my car for non-payment. I have been unemployed for two years. After repossession, I received a letter indicating I had 45 days to redeem my car. I contacted an attorney and decided to file a Ch. 13 bankruptcy, which stopped all collection, repossession, etc. My attorney sent all appropriate documents to RAC and was informed that my car had been sold contrary to the 45 day... Read more

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  • Apr 24, 2013
  • Loans and Mortgages
  • New York City, New York
  • Car
  • 171

Regional Acceptance withheld information from its borrowers on their monthly statements for many years. They have recently changed their statements to reflect the amount due as well as the 20 day payoff and daily interest calculated. These new statements not only show you the last payment made, but the amount applied to the principal and interest, which is great! However, most of this information... Read more

Was this review helpful? 2 0

  • Apr 05, 2013
  • Loans and Mortgages
  • Akron, Ohio
  • Auto Loan
  • 1
  • 195

I've had my car loan through them and it's been nothing but trouble dealing with them. The customer service is the WORST i've ever encountered in my life. They hang up on you,(which I guess they're are "allowed to" and refuse to let you speak to a supervisor!! I work in customer service and and this is just UNCALLED FOR!! Then after you speak to a supervisor they don't listen to anything!! Never... Read more

Was this review helpful? 1 8
 
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