Regional Acceptance
Reviews and Complaints
Pasco, Washington
Terrible people
They have scammed me out of over 40k to pay for my 2015 Ford explorer. I can't believe they can sleep at night thinking it's ok to do women or anyone like that...and if I don't pay this now they would of got over 60k..
User's recommendation: Never use them
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Verified ReviewerAdvocate for better explanation of rates to first time loans
I got to understand the way the interest rates were set up. The Regional Acceptance rep that spoke to me was great.
- Great customer service
- Allowing car dealers to set up high risk loans
Preferred solution: Aware to others seeking loans
User's recommendation: Have the loan brokers explain thoroughly APR
Yea they stealing from people
Baltimore, Maryland
Bad customer service
Paid on a loan for 4 years already paid like 23000 dollars tried to trade the car in found out I still owe 25000 dollars on the car just because I got sick and had to set a few payments behind the interest is ridiculous this should not happen to no one especially if they get sick
User's recommendation: Don’t use them
Same here, had my vehicle 7 years and once ask for payment history they said I only paid $7000 towards car and have $18,000 let it don’t add up. For 2 years straight nothing went towards principal. Thinking about just giving it up
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Verified ReviewerPayment
I know my payment was supposed to come out Friday but they messed my check up and I didnt get paid so yall can take payment out again Friday Im so sorry
New York, New York
I hate this company
I would give them nothing if I could. My husband and I got a car we sent it back to many problems.
We have to pay the deficiency. Ok no problem. I call and call and call. No answer I call customer service and got screamed at.
All I asked is if she could look at the account to see if the payment came through since I can't get ahold of anyone. She said that she can't and won't help me cause I won't listen to her. I tried explaining that the charge of department is not answering their phones. They send letters in the mail threatening to sue us.
We made the payment that they said would be good. And since they don't answer I left a note with it. With our numbers and that we can pay so much a month on it.
All I wanted to know was if it the payment came through. I swear if I get sued I'm gonna lose my *** I have documents of everything too us trying to pay and getting ignored.Dont use them they don't care about anyone but themselves.
Right, sure. The lady was SCREAMING at you.
Nothing more than the usual deadbeat and their exaggeration! You have a voluntary repo on your record. You still owe for the loan minus what they sell the car for.
Enjoy the lawsuit, judgement and wage garnishment! You serial deadbeats never learn, do you???
Gap insurance
Cant get to a live person to talk to . Ridiculous. My car was involved in a bad accident was totaled and can not reach a live person about the gap insurance I paid for
- Over 5000
- Zero customer service
Preferred solution: My gap insurance to pay balance for my total loss
User's recommendation: Don’t deal with this company
Springfield, Missouri
Customer service
I get phone calls from a robocaller asking for me to call the number, when I do call I am not able to speak to a representative because its after hours even though there is a number provided under the speak to a representative tab with hours until 12AM ET.
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Verified ReviewerWill not give title
my van was paid off and they would not send me my title, My van needs new reg but will have to do it because they are stii the lien holder even though I OWN IT.I guess i will have to file a report with my state and tell them they refuse to give me my title.This the worst company to work with.Every time i call i get oass around to call after call.No one has a answer.
Preferred solution: Deliver product or service ordered
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Verified ReviewerGreat customer service. Friendly staff and helpful.
My question was answered and well explained. Regional acceptance is reliable and always ready to help.
Preferred solution: No
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Verified ReviewerHad found out that the finance company did not retrieve my car when it got sent back to the dealership
As of now the big star Honda that took over Ron Carter they don't know where my car is at but I wouldn't been inquired to check on it if it wasn't for me getting tall tickets in Fort Bend County and Harris County with my license plate that was on the Hyundai is running through tolls the last toll ticket I got my license plate was on a brand new Ford truck and that's from the dealership whoever's doing that I went to the license plate tag office Friday to get a printout of my registration showing that the car still owned by me but for some reason another the dealership is trying to get my title is something fishy going on and I want to get my car back
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Verified ReviewerI just found out recently that Regional Acceptance did not pick up my car and now I can find it cuz somebody took it off the Ron Carter parking lot they charged it off 7 months ago and I left messages
I cannot get in touch with nobody if I can get a email stating that I still own the car and regional acceptance is still the lane holder the police will not help issue it as a stolen vehicle so I can't find it until I get paperwork from them and
Preferred solution: Trying to get a letter stating that I am still legal owner of the car and the finance company did not pick it up so I can have the police to issue a APB out for a stolen vehicle
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVery Dissatisfied with customer service!!!!!
I contacted customer 4-7-2022 to let them know the car loan was going to be paid off. Regional Acceptance received payment on 4-13 - ****.
I contacted customer about the overpayment amount on 4-25-2022. I was told a check will be mailed to me for overpayment.
Never received check, no one could help me to understand the reason why, I was just getting the run around.
On 6-1-2022, It took Customer rep G14433, Becky to resolve my issue, researching prior not and consulting with upper management. Hopefully I'll receive my check soon!
I ask if I could be compensated for the delay, the Rep said unfortunately no, but if my account was pass due for payment I would be charge a late fee with interest, but since they owe me I'm not compensated for the delay or lack of customer service not resolving this issue before now.
Attached is a letter from collection showing I discontined the ACH automatic draft payment.
Sincerley,
Valerie L Johnson
- Easy online payment process
Preferred solution: I would like to be credited the amount of interest charged, if my payment was late or delinquent. I feel this would ba resonable compensation for the delay.
User's recommendation: Ask to speak to a manager, so you won't have to write a review like this one.
Jewett City, Connecticut
Can't get a simple email sent to me......
Email sent to me as requested dozens of times.numerus phone calls. Day after day put on hold and sent to a voicemail to leave a message with contact info and no response from the company.
Trying to reach who is trying to call me
Returning a call to see what the call was for and what I need to do if anything I can do all Im saying is I received a call all I want to know is why
User's recommendation: I really don’t have any recommendations because I’m having so many problems that I can’t recommend anything my questions myself
I have tried for two weeks to speak with someone and no answer
I had a car accident on July 6 and I have tried for two weeks to speak with someone and I get no answer.
- Easy online payment process
- Can never talk to anyone
Preferred solution: Let the company propose a solution
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Perhaps YOU should have paid YOUR bills on time so you would qualify for low APR bank financing! Same old story...still another sorry SERIAL deadbeat loser crying and whining about the consequences THEY brought upon themselves!