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Summary of Regional Acceptance Customer Service Calls

747 TOTAL CALLS
88% SUCCESSFUL CONNECTIONS
02:30 AVG CALL DURATION
7% ISSUES RESOLVED

Customers Contact Regional Acceptance to Ask about:

Payments and Charges:

  • “Make arrangements for payment on Friday.”
  • “Paper work for auto payments”
  • “Car payment”

Account:

  • “Dont know account number”
  • “Account update”
  • “Closed account”

Staff:

  • “Customer service”

Shipping and Delivery:

  • “Get the pay off”

Request for Information:

  • “I have a question to see if I have disability insurance on my loan I recently got diagnosed with MS and I need help”

Cards:

  • “Wrong card”

Other:

  • “Add an authorized rep”
  • “Need to transfer vehicles.”
  • “You guys have my car”

Regional Acceptance Rating Stats

1.5 out of 5 stars
based on 79 reviews
See all 278 reviews

Rating stats

  1. 62 reviews
  2. 8 reviews
  3. 3 reviews
  4. 3 reviews
  5. 3 reviews

About Regional Acceptance

Top 5 Regional Acceptance Services

Loan, Auto Loan, Customer Care, Auto Claim, Claim

Top 5 Likes about Regional Acceptance

Easy online payment process, Start off being easy to talk to

Top 5 Dislikes about Regional Acceptance

Poor customer service, Payoff amount, Car loan, Very rude and impolite customer service, Way they keep call me

Summary

Regional Acceptance Corporation was started in Greenville, North Carolina, in 1978 by two local businessmen. With its headquarters in Greenville, NC, Regional Acceptance Corporation continues to function as an independent BB&T subsidiary. The company continues to grow. There are branches in more than 20 US states.At that time, the company financed the purchase of used automobiles for consumers who could not afford other types of consumer credits. The company did business with many outstanding automobile dealerships. It also provided direct loans to its clients. In September, 1996, BB&T Corporation acquired RAC.

Regional Acceptance reviews and complaints

Regional Acceptance is ranked 231 out of 2245 in Financial Services category

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Regional Acceptance Stats

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Number of Calls

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