I deal with the Northern Virginia branch of regional acceptance for my car and I will NEVER deal with this company again!!! I'm now in the process of refinancing my loan simply so I can deal with another company.
The staff is VERY RUDE and on several occasions I have been given false information and then called later and pretty told it's my fault that I don't know what's going on. How does that make sense?!? Also, when I've talked to different staff members to have something clarified, they have been nasty to me, bad attitudes, and have even gone as far as hanging up on me because I simply want to get my questions answered. I work in customer service and that is NOT the way you talk to people.
I DON'T RECOMMEND that anyone deal with this company and if you do...proceed with extreme caution. SILVIA WARE in the Northern Virginia branchis my account representative and she is the rudest person I have ever come into contact with and if I could I would sue her for harassment.
Product or Service Mentioned: Regional Acceptance Auto Loan.
Reason of review: Poor customer service.