Regional Acceptance
Reviews and Complaints
Couldn’t get anyone on the phone to answer my call
Talk with someone she transfer me to another line that person hang up without even saying hello call back got a voice answering service telling me to call back at a later time
Preferred solution: Information about my vehicle
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Verified ReviewerAccident
I can NEVER talk to anyone nor do they call me back. I had an accident on July 6 2022. The car is still in impound due to not no one responding air answering
Preferred solution: Let the company propose a solution
Great Bend, Kansas
Payment
The representative helped me with my problem I hope she said they would call me back today but never heard back from her.
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Verified ReviewerIt is so hard to try to get payment paid
Before used to just have a number and call and I can pay my payment now I have to go through all this crap just to do it why
Preferred solution: Let the company propose a solution
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Verified ReviewerGarbage Predatory Company
If you have to finance with them, you know what you are getting involved in. The rates are USURIOUS, and customer service is nonexistent--emails go unanswered (MANY MANY emails) and they only have automated phone service.
They will however BLOW YOUR PHONE UP starting the day you are due to pay, automated of course. Seriously I have a legal issue that I need them to change (remove co-applicant due to divorce) and damn if I have any avenue to do this.
I am slagging them here and I guess my next option is to threaten legal maybe I can get an answer if I scream LAWSUIT in all caps somewhere in the next email. AVOID this *** company and do whatever else you need to do to get into a car.
- No pros
- Predatory lending
- Payment administration service
- Business practices
Preferred solution: I need a co-applicant removed from an existing loan.
User's recommendation: AVOID AT ALL COST, FIND ANOTHER WAY!
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Verified Reviewer |
Dayton, Ohio
Abuse of the Elderly - Fraudulent Activity - Scam Artists
The car (which was in pristine condition) was stolen from RAC's impound lot, damaged by the thief over the course of possibly one month or more, then recovered by the police department, and returned to RAC. RAC then sold the damaged car at auction and are now claiming my mother owes them $13,050.00
My mother will be pursuing a civil suit against them and joining a class action lawsuit
She bought new 2019 ChevyTrax in 2020, then covid happens, her husband had to retire, so they called the bank and turned the car in July 2021- it had barely 30k miles on it and was in pristine condition. It was to go to auction on 09/21/21 and then they get a letter saying auction will happen the next month. One week later she gets a letter from Sandy's Towing (SEE ATTACHED LETTER) saying her car had been stolen from the auto recovery services lot (and RAC never notified my mom it was stolen even though the car was in her name until last week!), the car was out there being damaged by the thief for what appears to be almost a month or more. We just got the police report showing the car was recovered in Dayton in October.
Apparently RAC sent it off to auction (after being damaged while stolen) and now they claim she owes them over $13, 000! Someone email me, please.
Let's nail these scam artists! duckyonwater@***.com
Preferred solution: RAC let the car get stolen, damaged, and basically driven into the ground. They are deceptive and tried to conceal the fact they let her car get stolen and damaged.
User's recommendation: WARNING!!! Abuse of the Elderly - Fraudulent Activity - Scam Artists
Mahanoy City, Pennsylvania
Extension request
I would like my emailed anwered about my extension, it says I didn't pay my may payment but I did therefore I would like my next payment for July not June
User's recommendation: Not at all
Quincy, Illinois
Make payment
Everything is great iam very satisfied with regional finance i recommended anyone to use this company for loans
Payment
Need to speak with a representative about my payment on my car. Please call me as soon as possible!!
To make payment arrangements
Ive been calling for 3 days to make payment arrangements b4 my payments due and left messages in san antonio plano and houston and nobody will answer the phone or respond to voicemails ive left regarding payment arramgementsanswer the phone
- Can never get a representative on the phone
Preferred solution: I need to make payment arrangements b4 my due date so im not charged late fee ,i was laid off my previos job and have a new job and the pay system is dofferant
Atlanta, Georgia
I’ve been trying for 40 minutes trying to get to talk to a actual person about my situation.
I went on the automatic system trying to get an extension to pay my car note when I got to putting in the date it kept saying the wrong date so I decided to call. Ive been on the phone for 40 minutes and still have not talked to a customer service representative.
- Start off being easy to talk to
- Payment administration service
Preferred solution: Extension on my car note, I have invested a lot in the car and I know it’s not your fault that I haven’t been able to keep up the payments. But due to the pandemic illness, hospital, loss of job it is hard and I’m trying to work with what I have.
User's recommendation: I understand because of the pandemic probably short of help, but it’s gotta be a easier way to help your customers I am 67 years old not the computer savvy person maybe I should be but it’s a shame you can’t talk to anybody about your situation. I am crying right now thank you
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Verified ReviewerTitle
Loss title calling the customer service 4 times nothing need original release of lien letter business letterhead from lien holder record all signatures must be original
Preferred solution: Title
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Verified Reviewer |
Charlotte, North Carolina
Breach of contract
Starting a class Anton lawsuit against Regional acceptance corporation for predatory lending. I have found a group of people who are victims as well.
I've been paying on a vehicle since 12/10/2012. The car was worth 6k. Finance charge was 10k. Totaling to 16k for the cost of the car.
The interest rate was for 17.95% for 72 months. I've paid 30k on this vehicle and they state i still owe 3k on the vehicle. I reviewed a list of all of my payments and only 12k has gone towards the principal, 15k has gone to interest, and the rest in hidden fees. Regional states that a majority of the payments have gone towards interest due to deferred payments.
One of their employees sent me a screenshot of my account. It states my interest rate is 17.97% which is not on my contract . They won't tell me how. I need to warn other consumers about their practices.
I have also sent this info to the Attorney General for NC and received an email to send further information.
To join email me at eubanksryan87@***.com. (gmail)
- Very high interest and illegal practices
Preferred solution: Remove from credit report
User's recommendation: Don't use them
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Verified ReviewerHolding for 4hr and i was disconnected
I
Holding for 4hrs and they hang up. Trying to get a payoff correced.stay awaystay away have been holding to speak with someone about a payoff. 4hours holding and they hang up.
- Easy only me payment
- Unwilling to negotiate new apr or refinance
- Overcharged loans
- Very rude and impolite customer service
Preferred solution: Price reduction
My identify was stolen . Can't pay until 3/15/23
Need to speak with someone asap. My identify has been stolen.
Can't pay my account until 3/15/2022.
Need someone to contact me. Really need know to speak with someone, not a machine.
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